Citizen Experience Company Further Demonstrates Commitment to Continuous Improvement
SEPTEMBER 20, 2016, Reston, VA – HighPoint Global (HighPoint), a provider of contact center optimization services, experience design, customer experience consulting, IT and quality assurance expertise that help government agencies elevate the citizen experience, announced today a strategic partnership with Broadsword Solutions (Broadsword).
Recognized as one of Forbes Magazine’s Most Promising Companies, HighPoint will partner with Broadsword as they pursue an additional maturity level rating using the Capability Maturity Model Integration (CMMI), the international standard of high performance for technology organizations. Broadsword will utilize its proprietary agileCMMI Methodology™ to partner with HighPoint to develop and deploy software process improvement using Agile methods. To promote continuous improvement, HighPoint has also engaged Broadsword to expand its training programs in CMMI and Agile methods.
“Continuing to advance in process improvement, with the CMMI, is a function of our growth and scalability with our government customers,” said Abby Herriman, Chief Strategy Officer of HighPoint. “Broadsword brings deep experience in the government and commercial sectors, along with a well thought-out solution and achievable timeline to make us successful in our CMMI journey as we continue to grow rapidly.”
“HighPoint continues to set the bar higher for their industry,” said Broadsword’s president, Jeff Dalton. “We look forward to partnering with them as they take an agile approach to continuous improvement across the organization, furthering their commitment to customer satisfaction.”
To learn more about HighPoint and all of the firm’s capabilities, please visit www.highpointglobal.com.
ABOUT HIGHPOINT GLOBAL
HighPoint Global helps government agencies elevate the citizen experience. With contact center optimization services, experience design, customer experience consulting, IT and quality assurance expertise, we help the government more effectively communicate with citizens. HighPoint is a privately held company founded in 2006 and headquartered in Indianapolis with offices in Baltimore, Maryland and Reston, Virginia. HighPoint has been recognized by Inc. Magazine Top 500 Fastest Growing Private Companies in America, Forbes Most Promising Companies, and The Washington Technology Magazine Fast 50. Highpoint has offices in Baltimore, MD, Reston, VA and Indianapolis, IN.
ABOUT BROADSWORD SOLUTIONS CORPORATION
Broadsword is a Process Innovation firm and CMMI Institute Partner that is the world-leader in using Agile and Lean methods to drive high-performance engineering using their AgileCMMI methodology and collaborative consulting, coaching and CMMI and Agile training solutions. Working with great clients like Boeing, Fiat Chrysler, Bose, and L3 Communications, Broadsword has a proven record of success throughout North America and the world. Broadsword has offices outside of Washington, DC and can be reached at www.broadswordsolutions.com.